Missed calls
38% of first-time patients never call back after one unanswered ring.
Live for clinics across India
The AI Receptionist
That Never Misses
A Patient Call.
Emma answers every call — day, night, lunch hour, or five at once. She books the appointment, updates Google Calendar, and sends the WhatsApp confirmation before the patient hangs up.
Calendar Updated
Dr. Rao · 11:30 AM
WhatsApp Sent
+91 ····· 4821
Incoming Call
00:14
Patient
+91 ····· 4821 · Hindi
Emma Listening…
- Appointment Confirmed
- WhatsApp Sent
- Calendar Updated
01 — The Problem
Every unanswered ring is a patient who calls someone else.
The average clinic misses one in three inbound calls. Not because the front desk is careless — because a human desk has a limit.
Busy receptionists
One desk, one line. The second caller hears a busy tone.
Lunch breaks
A 60-minute gap in the middle of peak booking hours, every single day.
Patients on hold
Anxious people waiting in silence is the worst first impression a clinic can make.
Double bookings
Paper diaries and memory don't survive a busy Monday morning.
After-hours calls
Two-thirds of appointment intent happens after the desk goes home.
02 — How Emma Works
Eight seconds from ring to confirmation.
Call arrives
Twilio routes the clinic number to Emma instantly.
Language selected
English, Hindi, Telugu, Tamil — detected or chosen.
Emma answers
Natural realtime voice, sub-second latency, warm tone.
Checks availability
Live slots, blocked times and doctor rules respected.
Books appointment
Written to the clinic database with caller ID attached.
Updates Calendar
Google Calendar event created on the doctor's schedule.
Sends WhatsApp
Confirmation with time, doctor and clinic location.
Done
Transcript and outcome logged in the dashboard.
03 — Listen In
A real conversation, end to end.
I need an appointment tomorrow.
Of course. Checking availability with Dr. Rao…
Google Calendar · reading availability
Tomorrow at 11:30 AM is open. Shall I confirm it?
Yes, please.
Appointment booked · 11:30 AM
WhatsApp confirmation sent
On Call01:02
"I need an appointment tomorrow."
"Tomorrow at 11:30 AM is open."
Appointment booked
WhatsApp confirmation sent
04 — Capability
Everything a front desk does. Nothing it forgets.
24/7 AI Receptionist
No lunch break, no sick days, no hold music.
OpenAI Realtime
Sub-second, interruption-aware voice conversation.
Gemini Live
Second realtime engine for resilience and language reach.
Twilio Voice
Carrier-grade telephony on your existing clinic number.
Google Calendar
Two-way sync with each doctor's live schedule.
Instant confirmations, reminders and reschedules.
Multi-language
English, Hindi, Telugu, Tamil and more on one number.
Doctor Portal
Each doctor sees only their own upcoming and past visits.
Human Transfer
Escalates to staff the moment a call needs a person.
Blocked Times
Surgery, rounds and leave are never offered as slots.
Real-time Scheduling
Availability checked at the instant of the ask.
Caller ID Detection
Returning patients are recognised and greeted by name.
05 — The Console
Every call, transcribed and accounted for.
Today · 42 calls100% answered
42Calls
31Booked
0Missed
8sAvg. answer
Dr. Rao · 11:30Confirmed
Dr. Iyer · 12:15Confirmed
Dr. Rao · 14:00Rescheduled
Dr. Menon · 15:45Confirmed
Dr. Iyer · 16:30Confirmed
Dr. Rao · 17:10Transferred
Dr. Menon · 18:00Confirmed
Doctor Portal
11:30 Anita S. · Follow-up
12:15 Rahul M. · New
14:00 Priya K. · Review
New booking
Dr. Menon · 18:00
06 — Architecture
Boring infrastructure. Remarkable outcomes.
Clinic
Twilio
Emma
OpenAI / Gemini
Database
Google Calendar
WhatsApp
Doctor Dashboard
07 — Comparison
Traditional receptionist vs Emma.
TraditionalEmma
Answers at 2 AM—
Five calls at once—
Never takes a lunch break—
Speaks four languages—
Zero double bookings—
Instant WhatsApp confirmation—
Full transcript of every call—
Escalates to a human
0Calls answered
0Availability
0Ring to booking
0Simultaneous calls
08 — Questions
Everything clinics ask us.
Does Emma replace my receptionist?
No. Emma takes the calls your desk can't — overflow, lunch hours, nights and weekends — and hands off to your staff whenever a call needs a person.
Do we need a new phone number?
No. Emma answers on your existing clinic number through Twilio call forwarding. Setup takes under an hour.
Which languages does Emma speak?
English, Hindi, Telugu and Tamil today, with more added on request. Language is detected or chosen at the start of the call.
How does she avoid double bookings?
Availability is read live from your database and Google Calendar at the moment of the request, with blocked times and per-doctor rules respected.
Is patient data secure?
Calls, transcripts and appointments are stored in your clinic's own database with per-doctor access control in the portal.
What happens in an emergency call?
Emma detects urgency and transfers immediately to your designated staff line, then logs the escalation.
Never miss another patient call.
See Emma answer a live call on your clinic's number in under an hour.